The questions movers ask before they sign anything

The whole site, and the work of keeping it running. Pages for the moves you take on, a quote form that asks a studio customer four questions and an office manager a dozen, a page for every suburb or run you work, and your insurance and damage process set out in plain words. Hosting, the SSL certificate and security updates sit inside the A$249 a month, along with up to 5 content edits and a monthly count of the enquiries the site brought in. The only other cost is the A$499 setup fee at sign-up, GST may apply.

A one-van operator and a six-truck yard need the same bones: a form that asks by move size, pages for the suburbs they drive, insurance on show, and someone keeping it current. Tiers would mean selling you a site with a piece taken out on purpose. So there is one plan at one price, the same in January as in June, with no launch offers and no end-of-financial-year specials.

Without. This plan is sold to businesses, and a price shown only to other businesses may leave GST out. GST goes onto the invoice only if we are registered for it at the time we bill you, which is why the price reads "GST may apply".

12 months from the day the site goes live. After that it runs month to month, and either side can finish it with written notice given before the next billing date. The exact wording is in the plan terms.

Yes, because the plan stays the same and the pages change. Small moves need a short form and an honest list of what fits in the van. An interstate carrier needs a page for each run, backloads explained and transit cover set out. An office job needs a page a facilities manager can forward without rewriting it first. We build the version that matches the work you chase.

Nobody can promise that, so we do not. There is no promise here about positions, visitor numbers, enquiries or a speed score. What we do is build the site the way search engines read best: the phone layout first, a page for each service and each area, and details that line up with your Google Business Profile. Where you land is Google’s call, not ours.

Twenty minutes, phone or video, fitted around your run sheet. We go through how you quote now, the suburbs and routes you cover, and the jobs you want more of. You come off the call knowing what your site would carry and what it costs. If the plan is wrong for your business you hear it then, not after an invoice.

The content checklist: business details, logo, photos of the trucks and the crew, the move types you take on, the suburbs, regions or runs you cover, any rates you want published, insurance and membership details, and access to the domain. If something is missing we name it, and the clock starts when it lands.

Within 14 days of your checklist being complete. That window covers one round of changes after you look at a private preview, and any days we spend waiting on your reply are not counted inside it.

You send the facts and we lay them out. You know what fits on the truck, which stairs slow a job down and what a customer worries about the night before a move. Send it as rough notes, and it comes back as pages with the headings and order a customer needs. Writing your business from scratch is not part of the plan.

No. Logo and brand work sit outside the plan. If you have not had one made, get that done first and send us the files. The site is then built around your logo, your colours and your own photos.

The structure is shared because the job is shared: a form by move size, suburb pages, an insurance page. What a customer sees is your colours, your logo and photos of your own trucks and crew, which is the part no template can hand you.

It changes with the job. A studio or one-bedroom gets four questions: both suburbs, stairs or lift, the big items and the date. A family home adds bedrooms, the garage and outdoor furniture, a piano or pool table, packing, and a time window. Interstate asks for both cities, whether the dates are loose enough for a backload or need a dedicated truck, storage, and transit cover. An office job asks for workstations, IT gear and the building access rules.

In the inbox you nominate, with every answer laid out so you can price straight from the message. Once a month you also get a count of how many requests came through the site.

Yes. House and interstate requests ask for the large and heavy items, so the inventory arrives with the enquiry instead of being chased across two phone calls. Tell us on the first call how you like to price a job and the questions are set to match.

A page that tries to cover everywhere matches nothing in particular when somebody searches their own suburb by name, and the customer cannot tell whether you drive that far. A page for each area or run, written from what you tell us about it, gives both the searcher and the search engine something solid to hold. We only build pages for places your trucks actually go.

Yes, where you offer them. Backloading gets a page of its own, because plenty of customers have never heard the word and will not choose it until someone explains it. Storage and transit cover are written from the details you send. We set out what you tell us; we never advise your customers on cover.

On a page of their own, linked from the quote form and from the pages where the big jobs are sold. Consumer agencies tell people to ask a mover for insurance details and to check memberships, so having yours in front of them takes the doubt out of the decision. Everything on that page has to be true and current, and you tell us when a policy or membership changes.

Send a message saying what should change and which page it is on. Up to 5 content edits are included every month. Nobody at your end logs into an editor or keeps anything patched.

One change to a page that already exists: new rates, a different photo, changed hours, another suburb added to an area page, an updated insurance line. New pages, new features and redesigns sit outside the monthly allowance.

Say so. Anything past the allowance is priced before the work starts, and nothing is charged unless you have agreed to it first.

No, the count resets each month. If you know a run of changes is coming, new routes or a storage service you are about to launch, flag it early and the work can be spread across the right months.

Yes. The site links to your Google profile, and chosen reviews can be shown word for word with the customer’s permission. We never write, edit or buy reviews, on your site or on ours.

No. Hosting, the SSL certificate and security updates are inside the monthly fee. There is no second invoice and no list of plugins for anyone at your yard to keep patched.

Your business does. It is registered in your name and you pay the registrar directly, so it stays yours whatever happens to the plan. Registration fees are not part of the monthly fee.

Yes. If you own the domain, the new site is connected to it, so the address painted on the trucks, printed on quotes and saved in a customer’s phone keeps working exactly as it does now.

Neither. The profile stays in your hands, and paid advertising is not part of the plan. What we do is link the site and the profile, and make sure the business name, service areas and contact details match on both.

Nothing changes for your customers until you give the word. The new pages are built alongside whatever you have now, you get a private preview link to check on your own phone between jobs, and only once you approve it does your domain point at the new site. The old one stops serving visitors at that moment.

It is a start, and plenty of movers run on one for years. What a page cannot do is carry a form that asks by move size, a page for each suburb you drive, or an insurance page a nervous customer can read at midnight. Keep the page for photos and job updates, and let the site handle the quoting.

Yes, where your business owns them. Send them with the checklist and we keep whatever still stands up. Most older mover sites are missing the move-size form, the area pages and the insurance detail, so expect to send some fresh facts as well.

The A$499 setup fee is invoiced at sign-up. The A$249 monthly fee is invoiced in advance, starting from the month the site goes live. Both are GST may apply.

You can end the plan in writing at any time, but the monthly fees for the rest of the minimum term stay payable. The exception is where we have seriously breached the terms and not fixed it within 14 days of you telling us.

It pays for building the site. Pull out before the build starts and it is refunded. Once the build is under way it is not, except where the law says otherwise.

Only after the minimum term, and only with at least 30 days of written notice, so there is always room to finish the plan before a new fee starts.

Your business owns the words, photos, logos and prices it supplies. When the plan ends we send a copy of that content on request, and help point your domain wherever you want it to go.

You take the domain and your content. The design, templates and code stay with us, so another provider would rebuild from your content rather than lift the files. Better said now than on the way out.

Yes, as long as you are buying it for a business. It is not sold to people for personal or household use.